Friday, December 15, 2006


This is my blog and I have a huge vent, so bare with me as I stray off topic a little bit. The title of this post is the amount that D@sh N@twork stole from me. That's right, they stole it from me. They were not authorized to remove it from my checking account, but did it anyway. I have a habit of checking my bank statement everyday. It's just something I do. I make sure things have cleared and so forth. I'm glad I do because on Monday I found out that D@sh had stolen $146.67. They decided to use my credit card to pay for someone Else's account. I called customer no service and explained the situation. I was told that I would need to fax in my statement so they could verify the funds were being removed. No problem. First thing Tuesday morning the statement was faxed to them. Later that morning I called to verify that they had received my fax. I asked to be transferred to the extension that I was given. I was told that they couldn't transfer to the that particular person. So they transferred me to a different person. He couldn't tell me if the fax had been received or not because it goes "to a big box". The next morning (Wednesday) I called and was told that they did indeed receive the fax and they were reviewing. That afternoon I called and was told that my refund had been approved. Thursday morning I called and found out that my account had been credited, not refund like they told me was supposed to happen. I advised the supervisor that no way, no how was this supposed to happen. I wanted a refund. He said it would take 3-5 days (not business days). I called back Thursday afternoon just to verify that the refund was being processed and it was. This morning I checked my bank account and no refund (I wasn't expecting it but just in case). This afternoon at about 2 I checked my account to see if it came in yet and no it didn't. I checked this evening to see if it did and imagine my suprise to find out that D@sh had stolen $500 from me. I called and asked to speak to a supervisor immediately. The supervisor got on the phone and was actually very nice and did what all of the other supervisors, customer service agents and ERT (whatever it stands for) should have done, he researched my account. He found out that someone else was listed on my same phone number and they had defaulted on their account. They were charging my credit card without bothering to make sure it was the correct account before they did it. We got that taken care of and then I was transferred to the ERT department again. She was going to process my refund, but again it would take 3-5 business days. I am just floored. I have been a customer with them for 4 years and 11 months. I loved them. Not anymore. As soon as I get my money back, I am canceling and going to cable. I also called my bank and am having a new checkcard sent to me so D@sh can't withdraw the money anymore. What a pain in the a$$. Merry freaking Christmas to me!

1 comment:

Robin said...

Holy Cow.. thankfully you had the money in your bank account to cover it. I can't believe they are making you wait 3-5 days for a refund... what if you couldn't afford to wait. Losers! I hope you got it all cleared up!